Level 2 Award in Conflict Management (RQF) – 2 Days

There has been a rise in the reporting of aggression and rowdy behaviour shown to Seafarers in recent years and this course aims at reducing the number of incidents that can escalate into a more serious situation. It is run by Instructors who are both ex Military AND ex Police who have had real life experiences dealing with conflict situations. Aimed at ANY industry really, not just those in the Maritime Industry.

This is an RQF qualification at Level 2, a regulated qualification and ideal for anyone who requires training in conflict management. It is appropriate for a wide range of sectors and is suitable for those who have a customer facing role. It is also a useful qualification for individuals who would like a better understanding of how to prevent conflict situations arising and who would like to gain more confidence to be able to deal with conflict situations. Full qualification certification and work booklet are included.

Level 2 Award in Conflict Management (RQF) – 2 Days

This option is for us coming out to your Superyacht to provide training to your crew at your location, the price does not include accommodation, travel expenses, flights etc which will be invoiced separately and the qualification caters for up to 12 members of the Yacht. Please don’t book online, but ring us for details, we will be happy to answer your questions.

There has been a rise in the reporting of aggression and rowdy behaviour onboard Superyachts, highlighted in the program “Below Deck Down-under” and this course aims at reducing the number of incidents that can escalate into a more serious situation. It is run by Instructors who were both ex military and ex police officers who have had real life experiences of dealing with conflict situations.

This is a UK recognised RQF qualification at Level 2. This regulated qualification ideal for anyone who requires training in conflict management. It is appropriate for crew with a customer facing role, dealing with Charter Guests and other members of the public. We will also discuss Flag State, Local, International and UK laws and where laws are applicable to your current location. The course can be extended to include detention and arrest options should situations get out of hand. We can add an extra day to the Course to include Master Powers & Detention Law under the Merchant Shipping Act 1995.

Full qualification certification and work booklet included, recognised in the UK, this Course however leaves the student with good knowledge for dealing with situations worldwide.

The Mental Health Awareness and Wellbeing for Seafarers course is designed to address the unique psychological challenges faced by those working at sea. Life onboard can involve long periods away from home, isolation, demanding workloads, and exposure to hazardous environments. This course provides seafarers with practical knowledge to recognise signs of mental ill health in themselves and others, including stress, anxiety, depression, loneliness, fatigue and substance misuse. Learners explore the impact of the maritime working environment on mental wellbeing and are given strategies to cope with pressure, build resilience and maintain a healthy work–life balance while onboard. The course also covers how to communicate concerns effectively, reduce stigma surrounding mental health, and support colleagues through empathetic listening and appropriate signposting to professional help. Additional topics typically include sleep management, conflict resolution, cultural awareness and techniques for promoting a positive onboard culture.

The course is aimed at all seafarers, regardless of rank or vessel type, including deck crew, engineers, officers, masters, and those working on commercial ships, workboats, superyachts, fishing vessels and offshore installations. It is equally valuable for shoreside staff, maritime trainers and managers who wish to better understand the mental health needs of seafarers. The course is suitable for individuals with no prior mental health training and is increasingly recognised as an important component of safe and effective maritime operations.

The Highfield Level 1 Award in Introduction to First Aid for Mental Health (RQF) is an entry-level course designed to provide learners with a basic understanding of mental health, mental ill health, and how to offer simple, supportive responses. The course introduces what mental health means, the factors that can influence it, and the difference between everyday stress and more serious mental health conditions. Learners explore common signs and symptoms of issues such as anxiety, low mood, stress and the early indicators of mental distress. The course also covers how to approach a conversation with someone who may be struggling, the importance of listening without judgement, and how to encourage individuals to seek appropriate professional help. It emphasises personal boundaries, self-care, and understanding what a mental health first aider can and cannot do. Although it does not qualify someone as a mental health first aider, it provides a strong foundation for further learning.

This qualification is aimed at anyone who wants a basic awareness of mental health and how to respond appropriately. It is suitable for employees, volunteers, young people, community workers, customer-facing staff, and those involved in clubs or support roles. It is also ideal for organisations looking to promote a positive wellbeing culture. No prior knowledge or experience is required.

The Highfield Level 2 Award in Introduction to First Aid for Mental Health (RQF) is a one-day introductory course designed to help learners recognise and respond to the most common signs of mental health issues. The qualification provides a solid foundation in understanding what mental health is, how to identify symptoms of stress, anxiety, depression and self-harm, and how these conditions may affect daily life and workplace wellbeing. Learners explore how to start supportive, non-judgemental conversations and how to offer initial assistance while maintaining personal boundaries. The course also covers the impact of substance misuse on mental health, how to recognise when a situation may be escalating, and how and when to signpost individuals to appropriate professional support or emergency services. A key focus is on reducing stigma, promoting positive mental wellbeing, and understanding the role and limitations of a mental health first aider. Assessment is typically through a short multiple-choice or written test.

The qualification is aimed at anyone wishing to gain a basic understanding of mental health first aid principles, regardless of previous experience. It is ideal for employees, supervisors, teachers, youth leaders, volunteers, customer-facing staff, sports coaches and those working in community or support roles. It is also valuable for organisations seeking to improve workplace wellbeing and create a more open, supportive culture around mental health. No prior knowledge is required.